Customer Service Request - Allsco Windows & Doors

Warranty Identification

Please enter your warranty label number OR the date of purchase

My warranty label number is:

(where is my warranty label located?)

--/

OR

I don't have my warranty label: Enter the date of purchase.

Are you the original owner?

YesNo

About the problem

Please tell us what you are having a problem with*

When did the problem first begin*?

Is this your first service request?

YesNo

Please describe the problem in detail:*

Upload a photo

What is your property type?*

Location details

Name*:

Email*:

Daytime Phone*:

Cell phone:

Address*:

City*:

Province*:

Postal code*:

Is the location difficult to locate? We'd love directions if it is:

Is there easy access to the product inside and outside the house (ex: needs staging/scaffolding, tree in front of the window, etc.) ?*

Contractor details

Contractor name / installer:

Contractor phone:

Contractor cell phone:

Contractor email:

Warranty terms & conditions

Eligible warranty is a function of the written ALLSCO warranty offered at time of purchase, and extends only to the original homeowner and is non-transferable. All ALLSCO Windows and Doors benefit you with a full one-year factory workmanship warranty, which covers general workmanship/labour. Glass breakage (of any kind), damaged screens, door sweeps, door thresholds and rusty screws are NOT covered under this warranty.

	Before 1993	1993-1997	1998-2002	2003 +
Vinyl	25 years	40 years	Lifetime	Lifetime
Thermo	5 years	10 years	10 years	Lifetime, 10 years "Signature"
Hardware	1 year	5 years	5 years, Lifetime "Truth" hardware	Lifetime
Door Slabs	5 years	5 years	5 years	5 years

This warranty shall become null and void, as a result of:

Product (s) damaged by accident, improper handling and/or storage, settlement or structural building defects.
Improper or faulty installation of product (s) – please refer to manufacturers printed instructions.
Product which has been modified, repaired or tampered with by anyone other than an authorized
ALLSCO representative/technician.
Any misuse or abuse to the product (s) (e.g. painting or use of harmful solvents), or failure to use reasonable maintenance.

Glass breakage of any kind is NOT covered under warranty.

Applicable fees and charges:

There is a $105.00 + tax investigation fee to take measurements and/or order replacement parts, should the customer not be able to provide this or it is deemed necessary.
If the product is currently under warranty, there is only a $105.00 + tax/hour labor charge to replace product (s). Subse-quent hours $88.00 + tax/hour.
If the product is no longer under warranty, there is a $105.00 + tax/hour labor charge plus the cost of parts/materials. Subsequent hours $88.00 + tax/hour.
For requested service work, an estimate will be given, and must be deemed accepted, prior to completion of any work.
All fees are payable upon completion of the work by cheque or cash.
For orders over $500.00 dollars, a 50% deposit is required to be paid prior to the completion of the work.

I hereby authorize Allsco to contact my Contractor/Installer for confirmation of the information provided above and to make all necessary repairs. Should the required repairs (labor and/or materials) not be covered under the warranty, I have read and understood all terms, conditions, applicable fees and charges attached to this claim. I hereby acknowledge that the above information is accurate and correct, to the best of my knowledge.