Customer Service Request

Worry-Free Lifetime Warranty.

    Please enter your warranty label number OR the date of purchase

    My warranty label number is:


    I don't have my warranty label: Enter the date of purchase.

    Are you the original owner?

    Please tell us what you are having a problem with*
    When did the problem first begin*?
    Is this your first service request?

    What is your property type?*

    Warranty terms & conditions

    Eligible warranty is a function of the written ALLSCO warranty offered at time of purchase, and extends only to the original homeowner and is non-transferable. All ALLSCO Windows and Doors benefit you with a full one-year factory workmanship warranty, which covers general workmanship/labour. Glass breakage (of any kind), damaged screens, door sweeps, door thresholds and rusty screws are NOT covered under this warranty.

      Before 1993 1993-1997 1998-2002 2003 +
    Vinyl 25 years 40 years Lifetime Lifetime
    Thermo 5 years 10 years 10 years Lifetime,
    10 years "Signature"
    Hardware 1 year 5 years 5 years,
    Lifetime "Truth" hardware
    Door Slabs 5 years 5 years 5 years 5 years
    This warranty shall become null and void, as a result of:
    This warranty shall become null and void, as a result of:

    • Product (s) damaged by accident, improper handling and/or storage, settlement or structural building defects.
    • Improper or faulty installation of product (s) – please refer to manufacturers printed instructions.
    • Product which has been modified, repaired or tampered with by anyone other than an authorized
    • ALLSCO representative/technician.
    • Any misuse or abuse to the product (s) (e.g. painting or use of harmful solvents), or failure to use reasonable maintenance.

    Glass breakage of any kind is NOT covered under warranty.

    Applicable fees and charges:
    • There is a $105.00 + tax investigation fee to take measurements and/or order replacement parts, should the customer not be able to provide this or it is deemed necessary.
    • If the product is currently under warranty, there is only a $105.00 + tax/hour labor charge to replace product (s). Subse-quent hours $88.00 + tax/hour.
    • If the product is no longer under warranty, there is a $105.00 + tax/hour  labor charge plus the cost of parts/materials. Subsequent hours $88.00 + tax/hour.
    • For requested service work, an estimate will be given, and must be deemed accepted, prior to completion of any work.
    • All fees are payable upon completion of the work by cheque or cash.
    • For orders over $500.00 dollars, a 50% deposit is required to be paid prior to the completion of the work.
    I hereby authorize Allsco to contact my Contractor/Installer for confirmation of the information provided above and to make all necessary repairs. Should the required repairs (labor and/or materials) not be covered under the warranty, I have read and understood all terms, conditions, applicable fees and charges attached to this claim. I hereby acknowledge that the above information is accurate and correct, to the best of my knowledge.

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